Returns & Exchanges

At UK Flooring Depot, we want you to be completely satisfied with your purchase. If you have over-ordered or changed your mind, you can return your unopened packs within 30 days of delivery.

1

Notify Our Team

Contact our customer support team via email or phone within 30 days of receiving your order to initiate your return authorization.

2

Prepare Your Goods

Ensure all flooring packs are unopened, in their original packaging, and in a resaleable condition to qualify for a full refund.

3

Arrange Collection or Drop-off

You can choose to return the items to our central warehouse yourself or request a professional courier collection for a flat-rate fee.

4

Inspection and Refund

Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing